1.Booking information and Payment inquiries
Q: Do I need to make a booking in advance? Can I buy the tickets on the spot?
A: We kindly request that you make a booking in advance through our website to save your spots. The capacity of each tour is limited in order to provide a comfortable and enjoyable experience for both our visitors and our beloved elephants.
*Please note that if you need transportation. Latest booking is 8:30 p.m. before the tour date.If you do not need our pickup services, you can write on the note when you book.
Q: I cannot make a payment by credit card/debit card via a website. What should I do?
A: You can reserve your spot via Whatsapp and make a payment in person upon your arrival. You can pay by cash, credit card, debit cards, Thai Banks. However, please note that if you choose to pay with a credit card, there will be a small 3% bank processing fee. Also, we only accept cash in THB baht. Please exchange your currency before visiting because there is no currency exchange near our park.
Q: Why do we collect the room number?
A: We kindly ask for your room number to make your transportation experience as smooth as possible. By having your room number, we can ensure that we can quickly and easily contact you through the hotel reception in case you are not waiting in the lobby when we come to pick you up. This way, we can minimize any potential delays and make sure you arrive at your destination on time and in comfort.
Q: Where do I wait for the pickup transportation?
A: If you are staying at the hotel, please wait at the lobby of your hotel. Our driver will meet you there.
If you are staying in AirBnb, villas, houses, please wait in front of your accommodation for the driver to notice you. If your accommodation is not on the mainroad, please leave the Google Maps location in the note for us.
Q: I have my own transportation, can I go to the park on my own? If so, what time works best.
A: We welcome visitors who prefer to drive themselves to the park. We kindly ask that you arrive at least 10 minutes prior to the start of the program to ensure a smooth and timely check-in process. Also, we request you to book before the visit date to secure the spot.
Q: What kind of vehicle do we use for transportation?
A: We use a comfortable and convenient van/minivan for transportation. It’s a great choice for a safe and efficient ride, with enough space for you and other passengers to travel comfortably together.
Q: What time would be the perfect timing to visit the elephant sanctuary?
A: If you are traveling with kids, we will definitely recommend the morning session (9.00 a.m.) because it is not too hot for children. They can enjoy the tour. If you do not like the hot temperature, please avoid the afternoon session because it can get super hot.
Q: Do we provide transportation from locations outside of Phuket?
A: We only offer transportation services for visitors within the Phuket area. In the event that you require transportation from outside of Phuket, there will be a rental van for a day. The cost for the car rental depends on the chosen van company. You can also take a bus and arrive in Phuket independently, we would be delighted to pick you up from the bus terminal. Our goal is to provide you with a seamless and enjoyable experience, so please let us know how we can assist you.
3.Tour information and preparation inquiries
Q: What shoes should I wear when attending an activity?
A: During the summer season, if you have sneakers we would recommend! But if you don’t, wearing sandals is definitely a possibility, but please do take care while walking. Because there are some rocks in some areas, it’s best to be cautious and mindful of your surroundings.
During the rainy season, it’s common for the ground to become muddy due to the rainfall. That’s why it’s practical to change into gumboots, which can protect your feet from getting wet and muddy. Moreover, bringing along a pair of socks can help keep your feet dry and comfortable, ensuring that you enjoy the wet weather to the fullest.
Q: What do you recommend for the clothes?
A: We recommend wearing comfortable, lightweight and breathable clothing during your visit to keep you cool and comfortable in the heat. Also, suggest wearing clothes that provide good coverage from the sun, such as long-sleeved shirts. However, during the rainy season, we kindly suggest avoiding wearing long dresses as the ground can become muddy and uncomfortable to walk on.
Q: What to bring?
A: We kindly suggest that you bring along a few essentials. These include insect repellent, a hat, sunblock, sunglasses to protect you from the sun, and plenty of water to keep you hydrated.
Q: What languages do we conduct during the tour?
A: Currently, with our capacity, we only offer English language guides and do not have guides available in other languages. We apologize for any inconvenience this may cause. However, we will do our best to ensure that our English language guides are clear and informative for all our visitors.
Q: Can a stroller enter the park?
A: Unfortunately, the stroller cannot enter the park. Our areas have a lot of rock areas and forest land. We recommend you to use the baby holder.
Q: Can I take a picture with elephants?
A: Yes. However, please make sure to inform a mahout beforehand and have them nearby when taking pictures. The mahout can provide important information about the particularities of the individual elephants, such as where and when they don’t like being touched, ensuring a safe and respectful interaction for both you and the elephants. It’s also important to be mindful of the group and not linger behind when taking pictures, to ensure a smooth and enjoyable experience for everyone.
Q: Can I pet the elephant?
A: We have 8 elephants. Each elephant has its own unique personality and preferences. Some of them do not like to be touched. Some of them can be touched. To ensure your safety, you must always ask your guide before petting any of the elephants. The guide will provide valuable information on the elephant’s temperament and behavior. We do not allow any mistreatment such as the squeeze, hit, or hurt the elephants. The guides and mahouts are trained to ensure safety for all visitors in the group. So, they have the right to ask you to leave the tour if you do not follow their instructions or behave around the elephants.
So, please ask the guide before approaching an elephant.
Q: Do you have a private tour?
A: Unfortunately, we do not have a private tour at the moment. We only offer a joint tour with other people. We promise it is more fun!